How do I...
Make An Appointment?

Booking your Appointment

You are expected to make an appointment at all surgeries. If your condition is non-urgent you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t want an appointment within two working days, you also have the option to book up to two weeks in advance if this is more convenient for you.

Did Not Attend Appointments

If you cannot keep your appointment please let us know as soon as possible by telephoning the practice. If you telephone early your appointment can be offered to someone else.

Approximately 100 appointments per month are ‘Did Not Attend’ (DNA), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment. The effect of these are:

• An increase in the waiting time for appointments
• Frustration for both staff and patients
• A waste of resources

In an attempt to try and resolve this, the practice has developed the following policy.

If you fail to attend appointments without informing us we will write to you asking if you could inform the practice if you are unable to attend your appointment.

If you fail to attend on 3 occasions throughout a 12 month period for appointments you may be removed from the practice list and have to find an alternative GP practice.

How do I...
Obtain Telephone Advice?

The practice are able to offer a number of telephone appointments for patients who wish to discuss routine health matters with our clinical team. If you should wish to speak to a general practitioner please call the practice and ask for a telephone consultation. Please provide the reception with an upto date contact telephone number.

How do I...
Obtain A Home Visit?

If you need to see a general practitioner and are too ill to travel to the surgery or are housebound, please telephone where possible before 10.00am for a home visit. A general practitioner may call you first to obtain more information surrounding your illness as well as to assess the appropriateness of the visit request. It is at the general practitioners discretion to make a home visit.

When requesting a home visit please be prepared to give staff full details of your symptoms. This information helps the general practitioner assess the urgency of the home visit request. We will also need a contact telephone number.

How do I...
Obtain Test Results?

Please telephone the surgery after 11.00am for results of laboratory tests, smears, x-rays etc. Information will only be given to the patient unless permission has been given to a third party to request the results.